PLEASE ENSURE THAT YOU TAKE THE TIME TO READ THESE TERMS OF SERVICE CAREFULLY BEFORE YOU USE THIS SITE.
1. Terms of Service
1.1. The terms of service (Terms of Service) set forth below, apply to all visitors to and users of our Site (whether you are a registered Stendard account holder or not, and whether you pay for a subscription to any of our Services; or are using our Services as a non-paying user; or on a free trial basis), as well as the engagement of all Stendard’s consultancy services, training and digital courses. The Terms of Service govern your use and access to our services, including our website (Site), online and offline applications or application plug-ins running on any platform or device (Applications), application programming interfaces (APIs), email notifications and consultancy services (collectively referred to as Services), and any information, text, graphics, photos or other materials uploaded, downloaded or appearing on the Services, including digital courses (collectively referred to as Content).
1.2. By accessing and using the Service you signify your acceptance of these Terms of Service and agreement to be bound by them and any and all other applicable terms referenced herein absolutely.
1.3. In these Terms of Service, the words “you” and “your” refer to each customer, Site visitor or Application user, “we”, ”us”, “our” and “Stendard” refer to YNL 360 Pte. Ltd., a limited liability company registered in Singapore, having its principal place of business at 380 Jalan Besar, #13-06, Singapore 209000.
1.4. If you are entering into these Terms of Service on behalf of a company, partnership, sole proprietorship or other legal entity (entity), you represent that you have the legal authority to bind such entity to these Terms of Service, in which case the terms “you” or “your” shall refer to such entity. If you do not have such authority or you do not agree with these Terms of Service, you must not use this Site, our Applications or any of our Services. We shall not be liable for any loss or damage resulting from our reliance on any instruction, notice, document, or communication reasonably believed by us to be genuine and originating from an authorised representative of your entity. If there is reasonable doubt about the authenticity of any such instruction, notice, document or communication, we may, but are not obliged, to require additional authentication from you.
1.5. OUR SERVICES ARE NOT INTENDED FOR MINORS. YOU AGREE THAT BY USING THE SITE, APPLICATIONS AND THE SERVICES YOU ARE AT LEAST 18 YEARS OF AGE AND YOU ARE LEGALLY ABLE TO ENTER INTO A CONTRACT.
2. Changes of Terms
We may amend the Terms of Service from time to time in our sole discretion without notice or liability to you. It is your responsibility to review these Terms of Service periodically. By continuing to use the Services following such amendments to the Terms of Service, you agree to be bound by such amendments. If you do not agree to the Terms of Service, now or at any time, please do not use the Site or any Applications.
3.1. Stendard.com provides access to software tools for businesses who choose to manage their quality management system documents. Stendard hosts these software tools in the cloud. The Site and Applications include some general background information on the documents as well as content, workflow, analytics and templates to assist businesses in the preparation of their own quality management system documents.
3.2. Stendard does not guarantee that all of the information on the Site or Applications is completely current. The requirements may also be subject to interpretation by different certification/notified bodies. No general information or software tool like the kind Stendard provides can fit every circumstance. This is recommended to discuss with the team at Stendard or consult a consultant or subject matter expert, when in doubt.
3.3. Communication between you and us, and documents you prepare or store on our Site and Applications may not be protected by legal and compliance privilege. You acknowledge and agree that you are and will be representing yourself and not any principal in any legal and compliance matter you undertake through Stendard.
4. Changes to our Services
4.1. Because the Services that we provide are always evolving, their form and nature may change from time to time and we may not be able to give you prior notice. In addition, we may stop (permanently or temporarily) providing features within the Services) to you or to users generally. Wherever possible we will try to provide you with prior warning of a disruptive event.
4.2. We may offer certain Services as closed or open beta services (Beta Service or Beta Services) for the purpose of testing and evaluation. You agree that we have the sole authority and discretion to determine the period of time for testing and evaluation of Beta Services. We will be the sole judge of the success of such testing and the decision, if any, to offer the Beta Services as commercial services. We reserve the right to fully or partially discontinue, at any time and from time to time, temporarily or permanently, any of the Beta Services with or without notice to you. You agree that Stendard will not be liable to you or to any third party for any harm related to, arising out of, or caused by the modification, suspension or discontinuance of any of the Beta Services for any reason.
5. Accessing our Services
5.1. We make every effort to ensure that our Services are always available but we cannot guarantee that Services will not be uninterrupted. We will not be liable to you if for any reason our Services are unavailable at any time or for any period.
5.2. You are responsible for making all arrangements necessary for you to have access to our Services. You are also responsible for ensuring that all persons who access our Services through your internet connection are aware of these Terms of Service and other applicable terms and conditions, and that they comply with them.
6. Your Account
( a ) To access our Applications and use our Services, you must register for a Stendard account. During account registration, you will be asked to provide details including your first name, last name, email address, mobile phone number and a preferred password. You are responsible for safeguarding the password that you use to access the Services and for any activities or actions under your password. You must use “strong” passwords (passwords that use a combination of upper and lower case letters, numbers and symbols) with your account. You must treat such information as confidential. You must not disclose it to any third party. Stendard cannot and will not be liable for any loss or damage arising from your failure to comply with the above.
( b ) We have the right to disable any password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Service.
( c ) If you know or suspect that anyone other than you knows your password, you must promptly notify us at firstname.lastname@example.org.
7. Your License to use the Services
Stendard gives you a personal, worldwide, royalty-free, non-assignable, non-exclusive and revocable license to use the software that is provided to you by us as part of the Services. This license is for the sole purpose of enabling you to use and enjoy the benefit of the Services as provided by Stendard, in the manner permitted by these Terms of Service.
7.2. Paying users and subscribers
( a ) As a paying user or subscriber to any Subscription Plan, we authorise you to use our Services and Content for which you agree to pay us in accordance with the relevant subscription fee in accordance with our Payment Terms.
( b ) Each Subscription Plan can only be used by one business entity. Additional business entities are separately charged with additional fees.
( c ) You may:
( i ) use our Services and print out Content for your own business purposes, subject to a fair usage limit to be imposed at our absolute discretion from time to time;
( ii ) (in the case that you are a consultancy firm, professional services firm, incubator or accelerator, whose practice and business is advising clients or portfolio companies on, amongst others, quality and regulatory matters) use or Services and Content for the purposes on which you are advising on a reasonable, non-systematic basis that is not commercially prejudicial to us and subject to a fair usage limit to be imposed at our absolute discretion from time to time;
( iii ) supply the documents to a consultant or professional for review and amendment; and
( iv ) re-use the documents for the purposes of your entity that has subscribed to Stendard.
( d ) You agree not to:
( i ) use the Site or Services for unauthorised or unlawful purposes (unauthorised use of the Site and any of our Services may be a criminal offence and/or give rise to a claim for damages);
( ii ) re-sell or attempt to benefit in a commercial fashion from any of the Content available on the Site;
( iii ) post anything on the Site that is illegal, inappropriate, profane, obscene, defamatory, knowingly false and/or infringes copyright;
( iv ) conduct surveys, contests, pyramid schemes or chain letters on the Site; or
( v ) collect information about others on the Site without their consent.
( e ) You are not permitted to copy, reproduce, transmit electronically or otherwise use the Services and Content in whole or in part in order to re-sell them in any manner, whether in original form or amended in any way.
7.3. Fair usage limit
( a ) For Stendard First™, you are authorised to create and export no more than one (1) time per 24 hour period. If you exceed this limit then Stendard is entitled to suspend or terminate your account.
( b ) For Stendard Solution™, you are authorised to create and download no more than ten (10) documents per 24 hour period. If you exceed this limit then Stendard is entitled to suspend or terminate your account.
( c ) Additionally and notwithstanding (a and b) above, we reserve the right to suspend or terminate your account if we believe that you are not using our Services and Content in a way that is consistent with your own business use, and any such determination will be made by Stendard in our absolute discretion.
( d ) We will be entitled to apply (c) above where we have any suspicion that the individual or business subscribing to our Service is in any way connected with a competitor or potential competitor of Stendard wherever based, and regardless of whether or not Stendard operates in the jurisdiction of the user.
7.4. Multiple logins
( a ) Stendard allows businesses to set up and maintain their quality management system, and the access to these information shall only be given to those with the authority to do so. Sharing your login details may enable another individual to enter into a contract on behalf of your business without the authority to do so, and therefore under no circumstances should login details be shared with others.
( b ) Where we detect that a login has been used by multiple users, we will treat this as a serious breach of security and reserve the right to suspend or terminate your account.
( c ) It is your obligation to ensure that obtain sufficient separate logins for all users in your business, and that all users are made aware that they should not provide details of login details to any other person.
8. Intellectual Property Rights
8.1. All intellectual property rights subsisting in respect of the Services belong to Stendard or have been lawfully licensed to Stendard for use in connection with the Services. All rights under applicable laws are hereby reserved. You are not allowed to upload, post, publish, reproduce, transmit or distribute in any way any component of the website itself or create derivative works with respect thereto, as our Site is copyrighted under applicable laws.
8.2. You agree that we are free to use, disclose, adopt and modify all and any ideas, concepts, knowhow, proposals, suggestions, comments and other communications and information provided by you to us (Feedback) in connection with the Services and/or your use of the Services without any payment to you. You hereby waive and agree to waive all and any rights and claims for any consideration, fees, royalties, charges and/or other payments in relation to our use, disclosure, adoption and/or modification of any or all of your Feedback.
8.4. For the avoidance of doubt, any Content you submit through our Services, will only be used by us as part of the document generation and internally for customer research to improve our customer experience, and to provide you with services that are the most relevant to your business. We will never use your Content in any other way without your specific consent (save in accordance with law or regulation).
9. Agreement to Resolve Disputes by Binding Arbitration
9.1. Please read this summary carefully. It affects your rights.
( a ) Customer queries can normally be resolved quickly and satisfactorily by emailing us at email@example.com. In the unlikely event that we are unable to resolve your complaint to your satisfaction (or if Stendard has not been able to resolve a dispute it has with you after attempting to do so informally), we each agree to resolve those disputes through binding arbitration or in small claims tribunalt. Arbitration is less formal than court proceedings and uses a neutral arbitrator instead of a judge. Any arbitration under these Terms of Service will take place on an individual basis; class arbitrations and class actions are not permitted.
( b ) You may seek a third-party advice before using this Site or completing any purchase.
9.2. Arbitration Agreement:
Stendard and you agree to arbitrate all disputes and claims between us before a single arbitrator. The types of disputes and claims we agree to arbitrate are intended to be broadly interpreted. It applies, without limitation, to:
( a ) claims arising out of or relating to any aspect of the relationship between us, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory;
( b ) claims that arose before these or any prior Terms of Service (including, but not limited to, claims relating to advertising);
( c ) claims that are currently the subject of purported class action litigation in which you are not a member of a certified class; and
( d ) claims that may arise after the termination of these Terms of Service.
9.3. For the purposes of this Arbitration Agreement, references to “Stendard”, “you”, and “us” include our respective subsidiaries, affiliates, agents, employees, predecessors in interest, successors, and assigns, as well as all authorised or unauthorised users or beneficiaries of services or products under these Terms of Service or any prior agreements between us.
9.4. Notwithstanding the foregoing, either party may bring an individual action in small claims tribunal. You agree that, by entering into these Terms of Service, you and Stendard are each waiving the right to bring an action in a court of law (save the small claims court) or to participate in a class action. This arbitration provision will survive termination of these Terms of Service.
9.5. A party who intends to seek arbitration must first send, by registered mail, a written Notice of Dispute (Notice) to the other party. A Notice to Stendard should be addressed to: 380 Jalan Besar, #13-06, Singapore 209000, (Notice Address). Your address for notice will be your billing address. The Notice must ( a ) describe the nature and basis of the claim or dispute and ( b ) set forth the specific relief sought (Demand). If Stendard and you do not reach an agreement to resolve the claim within 30 days after the Notice is received, you or Stendard may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by Stendard or you shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or Stendard is entitled.
9.6. The appointing authority shall be the Singapore International Arbitration Centre. The place of arbitration shall be Singapore at the Singapore International Arbitration Centre (SIAC). There shall be one arbitrator. The language to be used in the arbitral proceedings shall be English.
9.7. Notwithstanding any provision in the applicable Terms of Service to the contrary, we agree that if we make any future change to this arbitration provision (other than a change to any contact details or address for Notice), that change will not apply to any dispute of which we had written notice on the effective date of the change. Moreover, if we seek to terminate this arbitration provision, any such termination will not be effective until at least thirty (30) days after written notice of such termination is provided to you, and shall not be effective as to disputes which arose prior to the date of termination.
10. Limited Liability and Warranty
Please read this section carefully since it limits the liability of Stendard and its parents, subsidiaries, affiliates, related companies, officers, directors, employees, agents, representatives, partners, and licensors (collectively, Stendard Entities). We give you no warranty or assurance about this Site, our Services or Content. In particular: information may be incorrect or out of date, and may not constitute a definitive or complete statement of the requirements of the standards, directives, regulations and law in any area. None of the Content is intended to constitute advice in any specific situation. In the case where you would want to appoint a consultant in the course of your business, you should conduct your own research into their suitability before appointing them.
Each of the subsections below only applies up to the maximum extent permitted under applicable law.
10.1. THE SITE, APPLICATIONS AND ALL CONTENT, DOCUMENTS OR FORMS PROVIDED ON OR THROUGH YOUR USE OF THE SITE OR APPLICATIONS ARE PROVIDED ON AN “AS IS,” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, THE STENDARD ENTITIES MAKE NO REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES ON MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT.
10.2. WHILE WE MAKE EVERY EFFORT TO ENSURE QUALITY, STENDARD MAKES NO WARRANTY THAT THE SITE, APPLICATIONS OR CONTENT WILL MEET YOUR REQUIREMENTS OR THAT THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SITE OR APPLICATIONS WILL BE ACCURATE OR RELIABLE OR THAT THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION OR OTHER CONTENT PURCHASED OR OBTAINED THROUGH THE SITE, APPLICATIONS OR IN RELIANCE ON THE CONTENT WILL MEET YOUR EXPECTATIONS.
10.3. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF THE STENDARD ENTITIES EXCEED THE AMOUNT PAID TO STENDARD, IF ANY, IN THE PRECEDING 12 (TWELVE) MONTHS FOR THE SERVICES GIVING RISE TO THE CLAIM.
10.4. The Stendard Entities shall not guarantee that:
( a ) the information, documents, forms, templates and any other Content presented in our Services is accurate, adequate, current or reliable, or may be used for any purpose other than for general reference;
( b ) the information, documents, forms, templates and any other Content presented in our Services is free of defect, error, omission, virus or anything which may change, erase, add to or damage your software, data or equipment;
( c ) messages sent through the internet including in connection with the services will be free from interception, corruption, error, delay or loss;
( d ) access to the Services will be available or be uninterrupted;
( e ) use of the Services will achieve any particular result; or
( f ) defects in the Services will be corrected.
10.5. Without limiting the generality of the foregoing, in no event will the Stendard Entities be liable to you or any other person for any direct, indirect, incidental, special, punitive or consequential loss or damages, including any loss of business or profit, arising out of any use, or inability to use, the information or the services, even if any of the Stendard Entities has been advised of the possibility of such loss or damages.
10.6. You will exercise and rely solely on your own skill and judgment in your use and interpretation of the information and use of the services. It is your responsibility to ensure that your use of the information and the Services complies with all applicable legal requirements.
10.7. Without prejudice to the foregoing, if your use of the Services does not proceed satisfactorily and/or where applicable you do not receive appropriate responses to such use from us as set out in these Terms of Service or otherwise, you are advised to contact us at firstname.lastname@example.org. No such lack of response shall be deemed to constitute any acquiescence or waiver.
10.8. The limitation of liability contained in these Terms of Service will apply to the fullest extent permitted by applicable laws.
11. No Guarantee
STENDARD MAKES NO GUARANTEE THAT ANY DOCUMENT TEMPLATES ARE SUITABLE FOR A PARTICULAR PURPOSE, NOR THAT ANY FORM INCLUDED OR REFERENCED IN THE STENDARD DATABASE OF TEMPLATES PROVIDED BY EMAIL OR OTHERWISE, OR INFORMATION PROVIDED BY THE SITE OR APPLICATIONS OR BY EMAIL OR OTHERWISE IS ACCURATE, RELIABLE, COMPLETE, OR TIMELY. FURTHERMORE, STANDARDS, DIRECTIVES, REGULATIONS, LAW AND ADMINISTRATIVE REQUIREMENTS OFTEN CHANGE, AND THEIR APPLICATION AND IMPACT VARY FROM COMPANY TO COMPANY AND INDUSTRY TO INDUSTRY. ACCORDINGLY, NEITHER THE STENDARD DATABASE OF TEMPLATES NOR ANY EMAIL COMMUNICATION OR OTHER COMMUNICATION MADE HOWSOEVER IS INTENDED TO PROVIDE OR SUBSTITUTE ANY PROFESSIONAL ADVICE OR SERVICES ON QUALITY MANAGEMENT SYSTEMS. THE INFORMATION CONTAINED IN ANY OF THESE ARE NOT AND SHOULD NOT BE CONSTRUED OR RELIED ON AS CONSULTANCY ADVICE. COMPLIANCE WITH ALL STANDARDS, DIRECTIVES, REGULATIONS OR LAW REMAINS YOUR SOLE AND ABSOLUTE RESPONSIBILITY. BEFORE TAKING ANY BUSINESS OR LEGAL ACTION BASED ON INFORMATION FROM THE SITE, APPLICATIONS OR GENERALLY THROUGH THE SERVICES, THE STENDARD DATABASE OF TEMPLATES OR ANY EMAIL OR OTHER COMMUNICATION MADE WITH STENDARD (OR ANY OF ITS AGENTS OR AFFILIATES FROM TIME TO TIME), YOU SHOULD CONSULT WITH A PROFESSIONAL TO VERIFY DEADLINES AND DETERMINE WHETHER SUCH ACTIONS ARE APPROPRIATE FOR YOU BASED ON YOUR BUSINESS NEEDS. NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, ARE GIVEN REGARDING THE LEGAL OR OTHER CONSEQUENCES RESULTING FROM THE USE OF THE STENDARD DATABASE OF DOCUMENTS OR ANY SUBSCRIPTION.
12. Inappropriate Content
12.1. When accessing the Site, any Applications, or using our Services, you agree not to upload, download, display, perform, transmit or otherwise distribute any content that:
( a ) is libelous, defamatory, obscene, pornographic, abusive or threatening; or
( b ) advocates or encourages conduct that could constitute a criminal offence, give rise to civil liability or otherwise violate any applicable laws or regulations.
Stendard will cooperate fully with any law enforcement officials or agencies in the investigation of any violation of these Terms of Service or of any applicable laws.
13. Content Copyright Policy
13.1. Stendard respects the intellectual property rights of others and expects users of the Services to do the same. We will respond to notices of alleged copyright infringement that comply with applicable law and are properly provided to us. If you believe that your Content has been copied in a way that constitutes copyright infringement, please provide us with the following information: (i) a physical or electronic signature of the copyright owner or a person authorised to act on their behalf; (ii) identification of the copyrighted work claimed to have been infringed; (iii) identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material; (iv) your contact information, including your address, telephone number, and an email address; (v) a statement by you that you have a good faith belief that use of the material in the manner complained of is not authorised by the copyright owner, its agent, or the law; and (vi) a statement that the information in the notification is accurate, and that you are authorised to act on behalf of the copyright owner.
13.2. We reserve the right to remove Content alleged to be infringing without prior notice, at our sole discretion, and without liability to you. In appropriate circumstances, we will also terminate a user’s account if the user is determined to be a repeat infringer. Our address for notice of alleged copyright infringement appearing on the Services is 380 Jalan Besar, #13-06, Singapore 209000.
14. Use of the Services
14.1. We reserve the right at all times (but will not have an obligation) to remove or refuse to distribute any Content on the Services, to suspend or terminate users, and to reclaim usernames without liability to you. We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to (i) satisfy any applicable law, regulation, legal process or governmental request, (ii) enforce the Terms of Service, including investigation of potential violations hereof, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to user support requests, or (v) protect the rights, property or safety of Stendard, its users and the public.
14.2. We do not guarantee that our Services will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
14.3. You may not do any of the following while accessing or using the Services: (i) access, tamper with Stendard’s computer systems, or the technical delivery systems of our providers; (ii) probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures; (iii) access or search or attempt to access or search the Services by any means (automated or otherwise) other than through our currently available, published interfaces that are provided by us (and only pursuant to those terms and conditions), (scraping the Services without our prior consent is expressly prohibited); (iv) forge any TCP/IP packet header or any part of the header information in any email or posting, or in any way use the Services to send altered, deceptive or false source-identifying information; or (v) interfere with, or disrupt, (or attempt to do so), the access of any user, host or network, including, without limitation, sending a virus, trojan, worm, logic bomb or other material which is malicious or technologically harmful, overloading, flooding, spamming, mail-bombing the Services, or by scripting the creation of Content in such a manner as to interfere with or create an undue burden on the Services.
14.4. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Services will cease immediately.
You agree to defend, indemnify and hold us harmless from and against all liabilities, damages, claims, actions, costs and expenses (including without limitation legal fees), in connection with or arising from your breach of any of these Terms of Service and/or your use of the website. We may, if necessary, participate in the defence of any claim or action and any negotiations for settlement. No settlement which may adversely affect our rights or obligations shall be made without our prior written approval. We reserve the right, at our own expense and on notice to you, to assume exclusive defence and control of any claim or action.
16. Partial Invalidity
The illegality, invalidity or unenforceability of any provision of these Terms of Service under the law of any jurisdiction shall not affect its legality, validity or enforceability under the laws of any other jurisdiction nor the legality, validity or enforceability of any other provision.
17. No Waiver
No waiver of any breach under these Terms of Service will amount to a waiver of any other breach. The headings in these Terms of Service are for convenience only and do not affect interpretation.
The Terms of Service will continue to apply until terminated by either you or us as follows.
18.1. You may end your agreement with us at any time for any reason by deactivating your account and discontinuing your use of the Services. You do not need to specifically inform us when you stop using the Services. If you choose to deactivate your account, your account will be archived and available for reactivation within six (6) months.
18.2. If you have paid for an annual subscription with us, and you cancel your subscription with us in writing prior to the end of that subscription period, there will not be any refund.
18.3. We may suspend or terminate your accounts or cease providing you with all or part of the Services if we reasonably believe: (i) you have violated these Terms of Service; or (ii) you create risk or possible legal exposure for us; or (iii) our provision of the Services to you is no longer possible. In all events, we will try to notify you by the email address associated with your account.
18.4. In all such cases, the Terms of Service shall terminate, including, without limitation, your license to use the Services, except that the following clauses shall continue to apply: 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17 and 18.
18.5. Nothing in this section shall affect our rights to change, limit or stop the provision of the Services without prior notice, as provided above in clause 5.
19. Governing Law
Any legal action or proceeding relating to your access or use of the Site, an Application or Services generally is governed by clause 9 (Agreement to resolve disputes by binding arbitration). These Terms of Service expressly exclude and disclaim the terms of the U.N. Convention on Contracts for the International Sale of Goods, which shall not apply to any transaction conducted through or otherwise involving this Site or an Application.